Frequently Asked Questions
Find answers to the most commonly-asked questions here. If you still don’t find what you’re looking for, email us at firstname.lastname@example.org.
Do I have to install software to use Mogiv?
No, the beauty of Mogiv is that there is nothing to download and no software to install. You can seamlessly integrate the Mogiv platform into your organization’s website via an iframe (just copy and paste a few lines of code).
Do I have to be a nonprofit organization to use Mogiv?
Yes, Mogiv is only available to organizations who have a 501(c)(3) designation.
How much does Mogiv cost?
Mogiv has three great price plans to choose from. Mogiv also includes text giving at no additional cost and offers optional Kiosk Giving for $19/month. To see more information, visit our Pricing Page.
Is there a monthly transaction minimum?
In order to keep merchant fees as low as possible, we ask our customers to process at least $800 per month in donations. Organizations processing less than $800 per month will be charged a $10.00 monthly fee.
How quickly will I receive funds that are donated to my organization?
Gifts from your donors are processed and accounted for in real-time, meaning you can track them through our donor management software as they come in. Funds from debit card and credit card transactions are typically available within 48 hours. ACH funds usually settle within 4 or 5 business days.
Can I designate funds to different projects?
One of Mogiv’s best features is the ability to create an unlimited number of “campaigns.” With these campaigns, you can have donors give directly to specific needs, such as building projects, a benevolence fund, etc.
My organization already uses a church management system. Can I still sign up for Mogiv?
Yes! Mogiv is a perfect compliment to Fellowship One, Church Community Builder, ACS, PowerChurch, Elvanto, and many other popular church management systems. Better still, our simple, subscription-free pricing model makes it very easy to use Mogiv side-by-side with other systems. Drop us a line at email@example.com to see how we integrate with your ChMS.
Can I create year-end statements for my donors through Mogiv?
Yes! Our robust reporting suite allows you to export reports at any time, including year-end giving statements that you can send to your generous supporters.
Is Mogiv available to organizations outside of the United States?
Unfortunately, no. We hope to be expanding internationally soon, but – at least for now – we require a US-based bank account for all of the organizations we work with.
How Secure is Mogiv?
How do I create an account to give to the church or nonprofit that I support?
Giving through Mogiv is done on the websites of the organizations who use our platform. The website you’re on currently is only used to access accounts after they have been created. In order to give for the first time, simply go to the website of the organization you are trying to support. Find their giving button or page. Once you have located their giving form, just enter your gift and click the button that says “I Don’t Have An Account.” We’ll walk you through the rest of the process from there!
My funding source failed for one of my scheduled gifts. I’ve fixed the funding source. Will Mogiv retry the failed gift or do I need to manually give the failed gift again?
Mogiv will not retry the failed gift on your behalf. If you wish to give in place of the missed scheduled gift, you will need to initiate that gift again.
How do I update the mailing address I have on file?
Your mailing address is associated with your funding source. To update your mailing address, login to your account, click on “Funding Sources”, and then click the “Edit” button next to the funding source you wish to update. Here you can update your mailing address. Note that you will need to re-enter the payment details at the same time.
I have a new email address. How do I update my information with Mogiv?
Your default email address is your Mogiv username. If you want to switch to a new address, we can do that for you. First, add your new address using the following process:
- Log into your Mogiv account and click “Settings”. From there, under “Contact Options” click “Add Email”.
- Click the activation link in the email that you’ll receive from Mogiv.
- Once you have added your new email address, send an email to firstname.lastname@example.org letting us know which address you want to be your new default address. Once we have made this change for you, you can then delete your old address if you desire.
How long will it take a donation to show up on my bank account or credit card statement?
Generally, a donation made using a credit card should show up on your online statement the same day or next. A donation made using your bank account (ACH) should show up within 2-5 days. Remember, each financial institution is different and processing times vary from bank to bank.
How do I get a list of donations I have made?
Log into your Mogiv dashboard and click “Giving History.” From there, you can view or print reports of your giving history through Mogiv.
How do I update my credit card or bank account information?
Log into your Mogiv account and click “Funding Sources.” From this screen you can either edit your existing funding source(s) or click “Add New” to create a new one. If your funding source is connected to a recurring donation, you will be given the option to update that recurring donation as well.
How do I stop a scheduled gift?
You can stop a scheduled gift anytime you’d like by logging into mogiv.com and clicking “Scheduled Gifts.” Simply click “Remove” next to the scheduled gift you’d like to delete.
How do I get a receipt for my donation?
The Mogiv system will email you a receipt for each gift that you make. You can also access a personalized, printable giving report online at any time. All your gifts are tax deductible.